Frequently Asked Questions
Everything you need to know about your Touches shopping experience.
What is the typical shipping time for an order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on the destination.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Touches accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.